Version 1.0 · Effective July 23, 2026 · Last Updated July 23, 2026 · Document MERIT-FIX-009
Measures used to protect customer information, reduce fraudulent activity, and promote transaction integrity.
Modern Research Labs LLC is committed to maintaining a secure purchasing environment by implementing reasonable measures to protect customer information, reduce fraudulent activity, and promote the integrity of online transactions.
Payment Security
Payments made through the Modern Research Labs website are processed using authorized third-party payment service providers. Modern Research Labs LLC does not store customers’ complete payment card numbers, card security codes (CVV), or other sensitive payment credentials on its website.
Secure Transactions
Modern Research Labs uses commercially reasonable security measures designed to help protect customer information during the checkout process. While no method of electronic transmission or online storage can be guaranteed to be completely secure, we continually strive to maintain appropriate safeguards for our systems and customer information.
Fraud Prevention
To help protect customers and the company, Modern Research Labs may use reasonable fraud prevention measures, including order screening and verification. Orders may be delayed, reviewed, or canceled if activity appears suspicious or inconsistent with normal purchasing behavior.
Identity Verification
Modern Research Labs reserves the right to request additional information when reasonably necessary to verify:
- Customer identity
- Billing information
- Shipping information
- Payment authorization
Failure to provide requested information may result in order cancellation.
Order Review
Certain orders may be manually reviewed before shipment, including orders involving:
- Unusual purchasing activity
- Billing and shipping address inconsistencies
- Elevated fraud risk indicators
- Other circumstances requiring additional verification
Manual review helps protect both customers and Modern Research Labs from unauthorized transactions.
Chargebacks
Customers are encouraged to contact Modern Research Labs before initiating a chargeback or payment dispute. Our customer support team will make reasonable efforts to resolve legitimate concerns as quickly as possible. Fraudulent or abusive chargebacks may result in cancellation of future orders or suspension of purchasing privileges where permitted by law.
Customer Responsibilities
Customers are responsible for:
- Providing accurate billing information.
- Maintaining the security of their account credentials.
- Promptly reporting suspected unauthorized account activity.
- Contacting Modern Research Labs if an order appears incorrect or unauthorized.
Contact
Questions regarding payment security may be directed to: support@modernresearchlabs.co
All products sold by Modern Research Labs LLC are for in-vitro laboratory research use only. Not for human or veterinary use.