Version 1.0 · Effective July 23, 2026 · Last Updated July 23, 2026 · Document MERIT-FIX-008
How to contact Modern Research Labs and what to expect when requesting assistance.
Modern Research Labs LLC is committed to providing responsive, professional customer support for questions regarding orders, products, website functionality, and company policies.
Customer Support
Modern Research Labs strives to provide timely, courteous, and professional customer service. Our support team is available to assist with:
- Order status
- Shipping questions
- Billing inquiries
- Return and refund requests
- Website account assistance
- Product documentation requests (such as Certificates of Analysis or Safety Data Sheets, when available)
- General company policy questions
Research Use Only Questions
Modern Research Labs LLC does not provide:
- Medical advice
- Treatment recommendations
- Dosing information
- Instructions for human or veterinary use
- Clinical consultation
Questions relating to prohibited uses of Research Use Only products cannot be answered.
How to Contact Us
Customer Support Email: support@modernresearchlabs.co
Support requests should include:
- Full name
- Order number (if applicable)
- Email address used for the order
- Description of the issue
Providing complete information helps us resolve requests more efficiently.
Support Hours
Customer support requests are reviewed during normal business hours (Monday through Friday, 9:00 AM – 5:00 PM Eastern Time). Response times may vary depending on request volume, weekends, holidays, or circumstances outside our control.
Order Issues
If there is an issue with an order, customers should contact Modern Research Labs as soon as reasonably possible. We encourage customers to contact us before initiating a payment dispute or chargeback so we may attempt to resolve the matter promptly.
Professional Conduct
Modern Research Labs is committed to maintaining respectful and professional communications. We reserve the right to discontinue communications that are abusive, threatening, fraudulent, or otherwise inappropriate.
Contact
Customer Support: support@modernresearchlabs.co
All products sold by Modern Research Labs LLC are for in-vitro laboratory research use only. Not for human or veterinary use.